Comprehensive Protection and Complete Peace of Mind
We provide end-to-end technical support for all of our global customers, and with regional hubs in the UK, North America, Singapore and UAE Synectics is well-placed to meet the needs of any client.
Our global engineering team provides end-users, installers and integrators with technical service and support for software, hardware and integration issues online, by phone or on-site.
Synectics Global Support Portal provides registered users with quick resolutions to technical queries. The Portal enables you to easily raise support tickets, quickly submit repair requests, and access the latest technical information and documentation.
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Technical Support Helpdesk
Telephone support is available through these regional hubs:
United States: +1 888 755 6255
United Kingdom: +44 (0) 333 014 4766
Asia Pacific: +65 6749 6166
Worldwide Engineering and Commissioning Support
Our highly skilled teams of engineers ensure complex project requirements are met, and our solutions deliver optimum performance from day one. This incldues installation supervision, site acceptance testing (SAT), and on-site engineering support.
We offer a range of training courses covering all Synectics hardware, Synergy software and COEX products. This includes engineer training, basic maintenance and trouble-shooting, and advanced operator training. Courses can be delivered at Synectics’ dedicated training facilities, or on site, and tailored to specific requirements.
In addition to basic support options, additional services are available through a range of maintenance contracts. These include priority access to online and telephone support, enhanced response times for support tickets, repairs and call requests, and scheduled preventative maintenance visits and system checks.